LINEN & LAUNDRY PTY LTD

ABN 40 685 023 447

Unit 14, 8 Innovation Drive, Totness SA 5250  |  0433 247 036  |  rosie@linenlaundry.com.au

Privacy Policy

Last updated: 5 April 2026

Linen & Laundry Pty Ltd (ABN 40 685 023 447) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information necessary to provide our linen rental and laundry services. This may include:

•       Contact details — name, phone number, email address, business name

•       Delivery and billing addresses

•       ABN and business registration details

•       Service history and preferences

•       Payment information (processed securely — we do not store card details)

•       Communications you send us via our website, email, phone, or social media

We collect this information directly from you when you submit an enquiry, enter into a service agreement, or contact us.

2. How We Use Your Information

We use your personal information to:

•       Provide, manage, and improve our linen rental and laundry services

•       Process enquiries and prepare quotes and contracts

•       Generate and send invoices and manage payments

•       Communicate with you about your service, including delivery schedules and account matters

•       Comply with legal obligations

•       Send you relevant service updates or promotional information (you may opt out at any time)

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

•       Service providers who assist us in operating our business (e.g. accounting software, delivery logistics) — only to the extent necessary and subject to confidentiality obligations

•       Government agencies or regulators where required by law

We will not disclose your personal information for any other purpose without your consent.

4. Storage and Security

We store your personal information securely using industry-standard measures. Our operational data is stored using encrypted browser storage and secure cloud services. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.

We retain your personal information for as long as necessary to provide our services and meet our legal obligations, after which it is securely deleted.

5. Website and Enquiry Forms

Our website (linenlaundry.com.au) collects information you provide through our contact form, including your name, business name, email address, and phone number. This information is transmitted securely to our operations system and used solely to respond to your enquiry.

Our website may use cookies and analytics tools to improve your browsing experience. You can disable cookies in your browser settings.

6. Social Media and Lead Forms

If you submit an enquiry through our Facebook or Instagram Lead Ads, your information is collected by Meta and shared with us in accordance with Meta's Privacy Policy. We use this information only to respond to your enquiry and provide our services.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, out of date, or incomplete.

To make a request, please contact us at:

•       Email: rosie@linenlaundry.com.au

•       Phone: 0433 247 036

•       Post: Unit 14, 8 Innovation Drive, Totness SA 5250

We will respond to your request within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting Rosie Brooks at rosie@linenlaundry.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at linenlaundry.com.au. We encourage you to review it periodically.

10. Contact Us

For any privacy-related questions, please contact:

Manager, Linen & Laundry Pty Ltd

•       Email: enquiry@linenlaundry.com.au

•       Phone: 0433 247 036

•       Address: Unit 14, 8 Innovation Drive, Totness SA 5250